FAQs

General Questions:

Yes! The SwamCam was recently certified for F2208 Standards for audible pool alarm. Click here to download a copy of the certificate.

No, WiFi is required.

Yes, A 115 volt outlet is required for the Camera and the Speaker/Extender to work.

The App can be downloaded from the Google Play store or the Apple App store for iOS.

The camera and the keypad can mount to almost any surface, using the supplied screws or bolts and various mounting accessories provided.

No, the SwamCam system is easy to set up and typically takes 30-40 minutes to complete installation.

Installation:

The SwamCam is IP65 water resistant, meaning it can stand up to almost anything Mother Nature has to throw at it. The power cord on the camera is also water resistant, but with almost ALL electronic devices, the plug should be treated like live electricity and not left on the ground while plugged in or near water. If the camera is plugged into a proper outdoor receptacle there should be no issue. If you are using an extension cable you must keep that out of the water, we recommend using products like a “dry when in use” outlet cover, or a waterproof box like this: Weatherproof connection box or Dry Outlet Cover

The SwamCam uses a cloud-based AI software to constantly review movement in areas within the field of view of the camera lens. When movement is detected, notifications are triggered to a smart phone App and an alarm is sounded on the camera and wireless speaker.

The camera is powered by AC adapter, the speaker is plugged directly into an outlet and the keypad is powered by 2-AAA batteries.

Using top quality lithium batteries and typical usage, the batteries will last an average of 1 year. You may monitor the battery status in our App.

Yes, we offer a one year warranty from date of purchase. An extended warranty is available with our premium subscription.

The SwamCam was designed in the United States and is assembled from parts sourced in China at an ISO 9001 certified facility.

Compatibility:

No, the SwamCam is only compatible with iOS or Android devices.

iOS 11 or Android 5.0 and above are necessary for the mobile application.

Currently we do not provide access from the web or a desktop application.

Yes, multiple users may access the live feed and notifications provided by SwamCam.

Yes, you may add additional SwamCam camera systems to the home page of the same user on the App.

Technical:

The SwamCam is IP65 water resistant, meaning it can stand up to almost anything Mother Nature has to throw at it. The power cord on the camera is also water resistant, but with almost ALL electronic devices, the plug should be treated like live electricity and not left on the ground while plugged in or near water. If the camera is plugged into a proper outdoor receptacle there should be no issue. If you are using an extension cable you must keep that out of the water, we recommend using products like a “dry when in use” outlet cover, or a waterproof box like this: Weatherproof connection box or Dry Outlet Cover

Yes! The SwamCam is designed to support 120-240v with plug adapters for both the camera and wireless alarm.

The SwamCam has a 160° field of view with its fish-eye lens. The AI can reliably detect human motion up to 35 feet in every direction.

The ring of red LEDs are for night-vision support. The status LED on the camera means the following:

Green = Disarmed

Red = Armed

Flashing Amber = Alarm

Solid Amber = Offline

The LED on the alarm/repeater should be off if it’s setup correctly, a solid Green LED means it’s out of sync from the camera. Remove the line item from device information and factory reset the alarm/repeater and re-add it.

1080p

No

The SwamCam Camera Works On Both. The SwamCam Repeater Only Works Off 2.4 So If You Buy The Model With Built In Repeater You Must Set Up the Entire System On 2.4 ghz.

If your router has the ability to assign static IP addresses, then yes you can.

No, internet is required.

Yes, as long as it has electric power. The devices use 2 different communication technologies to communicate. If your home WiFi is down, you will not get notifications on your phone, but the keypad and the alarms from both the extender and the camera will continue to work.

Yes the SwamCam is IP65 rated.

Yes, we support WAP2 and web encryption.

  1. Check phone settings to make sure notifications are enabled.
  2. Check settings on the SwamCam App to make sure Quiet hours are not set during the times you want to receive notifications.
  3. Try logging in and out of App.

It’s best to keep the extender alarm inside a room in the house closest to the pool (or location you are mounting the camera) and also in between your home router and SwamCam camera.

The camera chooses which is the strongest signal (extender or router) and will automatically switch to the stronger one.

For the first 24 hours after set up, the extender and camera use the AI to configure the most optimal WiFi signal. Check back after 24 hours, if your signal does not improve, modify the placement of the extender (and camera if necessary). If the issue persists, please contact customer support.

Payment:

We charge your card upon the confirmation of you order and will endeaver to ship it out as early as we can.

We use Stripe for our transaction processing. They employ TLS and secure encryption for all transactions.

Yes, after you complete your purchase you will receive confirmation at the email address you provided.

Not at this time, please check back in the future.

Yes! We accept returns on products bought directly on our web site within 30 days from receipt. The Items must be in new or like-new condition and repackaged. The buyer is responsible for return shipping and we advise the package be insured, we are not responsible for lost packages that do not have proof of delivery. You should contact customer service to obtain an RMA number prior to sending anything in. No returns will be processed without an RMA.

Tags: return, returns

Usage:

No, the App can push notification to a device even when not open, however if you log out then you will not receive notifications.

WiFi or cellular access is required to access the camera’s Live View feature.

Yes

The smartphone does require internet access whether cellular or WiFi to receive notifications.

Yes, SwamCam provides a live HD (1080p) feed with a 170 degree viewing angle.

You may use your phones internal screen recording application to record videos, however the premium subscription allows you to record and save Live Video direct from the app.

No, all you need is close proximity to your router and an Android or iOS phone.

Yes, the camera provides night vision, however depending on the amount of additional sources of light, the detection distance at night will be more limited than at day time.

The SwamCam was designed to detect all human moment, adult or child. We have extensively trained the Artificial Intelligence to detect all types of human movement, whether the crawling of a child or walking of an adult.

Guarantee:

No! there is no product that can guarantee to prevent drownings. We provide a user-friendly system to assist in drowning prevention.

Poolside Peace of Mind!

Our pool safety solutions provide more than just products – they deliver peace of mind. Embrace
worry-free water moments, knowing that your oasis
is safeguarded by our commitment to pool safety excellence.