{"id":336,"date":"2023-10-31T12:09:14","date_gmt":"2023-10-31T12:09:14","guid":{"rendered":"https:\/\/www.theswamcam.com\/?page_id=336"},"modified":"2025-09-08T11:05:58","modified_gmt":"2025-09-08T15:05:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.theswamcam.com\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"

FAQs<\/h1><\/h1><\/div><\/div><\/div><\/div><\/div>

General Questions:<\/h4><\/h3><\/div>

<\/i><\/i><\/span> Is the SwamCam ASTM certified for pool alarm?<\/span><\/a><\/h4><\/div>
\n

Yes! The SwamCam was recently certified for F2208 Standards for audible pool alarm. Click here<\/a> to download a copy of the certificate.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Can I use the SwamCam without WiFi?<\/span><\/a><\/h4><\/div>
\n

No, WiFi is required.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Does the device require power to work?<\/span><\/a><\/h4><\/div>
Yes, A 115 volt outlet is required for the Camera and the Speaker\/Extender to work.<\/div><\/div><\/div>

<\/i><\/i><\/span> Where can the App be downloaded?<\/span><\/a><\/h4><\/div>
\n

The App can be downloaded from the Google Play store or the Apple App store for iOS.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> On what surfaces can the system be mounted to?<\/span><\/a><\/h4><\/div>
\n

The camera and the keypad can mount to almost any surface, using the supplied screws or bolts and various mounting accessories provided.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Do I need a professional to install the SwamCam?<\/span><\/a><\/h4><\/div>
\n

No, the SwamCam system is easy to set up and typically takes 30-40 minutes to complete installation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Installation:<\/h4><\/h3><\/div>

<\/i><\/i><\/span> Is the SwamCam waterproof?<\/span><\/a><\/h4><\/div>
\n

The SwamCam is IP65 water resistant, meaning it can stand up to almost anything Mother Nature has to throw at it. The power cord on the camera is also water resistant, but with almost ALL electronic devices, the plug should be treated like live electricity and not left on the ground while plugged in or near water. If the camera is plugged into a proper outdoor receptacle there should be no issue. If you are using an extension cable you must keep that out of the water, we recommend using products like a \u201cdry when in use\u201d outlet cover, or a waterproof box like this: Weatherproof connection box<\/a> or Dry Outlet Cover<\/a><\/p>\n

\"\"<\/a>\"\"<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> How does the SwamCam work?<\/span><\/a><\/h4><\/div>
\n

The SwamCam uses a cloud-based AI software to constantly review movement in areas within the field of view of the camera lens. When movement is detected, notifications are triggered to a smart phone App and an alarm is sounded on the camera and wireless speaker.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> How is the SwamCam powered?<\/span><\/a><\/h4><\/div>
\n

The camera is powered by AC adapter, the speaker is plugged directly into an outlet and the keypad is powered by 2-AAA batteries.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> How long do the batteries in the keypad last?<\/span><\/a><\/h4><\/div>
\n

Using top quality lithium batteries and typical usage, the batteries will last an average of 1 year. You may monitor the battery status in our App.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Does the product have a warranty?<\/span><\/a><\/h4><\/div>
\n

Yes, we offer a one year warranty from date of purchase. An extended warranty is available with our premium subscription.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Where is the SwamCam made?<\/span><\/a><\/h4><\/div>
\n

The SwamCam was designed in the United States and is assembled from parts sourced in China at an ISO 9001 certified facility.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Compatibility:<\/h4><\/h3><\/div>

<\/i><\/i><\/span> Is the device compatible to Blackberry?<\/span><\/a><\/h4><\/div>
\n

No, the SwamCam is only compatible with iOS or Android devices.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> What version of iOS or Android is needed for the mobile version of the App?<\/span><\/a><\/h4><\/div>
\n

iOS 11 or Android 5.0 and above are necessary for the mobile application.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Can I access the camera from the web or desktop App?<\/span><\/a><\/h4><\/div>
Currently we do not provide access from the web or a desktop application.<\/div><\/div><\/div>

<\/i><\/i><\/span> Does the device work with multiple users?<\/span><\/a><\/h4><\/div>
\n

Yes, multiple users may access the live feed and notifications provided by SwamCam.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Can I purchase additional SwamCam systems to work off the same App?<\/span><\/a><\/h4><\/div>
\n

Yes, you may add additional SwamCam camera systems to the home page of the same user on the App.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Technical:<\/h4><\/h3><\/div>

<\/i><\/i><\/span> Is the SwamCam waterproof?<\/span><\/a><\/h4><\/div>
\n

The SwamCam is IP65 water resistant, meaning it can stand up to almost anything Mother Nature has to throw at it. The power cord on the camera is also water resistant, but with almost ALL electronic devices, the plug should be treated like live electricity and not left on the ground while plugged in or near water. If the camera is plugged into a proper outdoor receptacle there should be no issue. If you are using an extension cable you must keep that out of the water, we recommend using products like a \u201cdry when in use\u201d outlet cover, or a waterproof box like this: Weatherproof connection box<\/a> or Dry Outlet Cover<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Does SwamCam support 120-240v?<\/span><\/a><\/h4><\/div>
\n

Yes! The SwamCam is designed to support 120-240v with plug adapters for both the camera and wireless alarm.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far from the camera does the AI detect motion?<\/span><\/a><\/h4><\/div>
\n

The SwamCam has a 160\u00b0 field of view with its fish-eye lens. The AI can reliably detect human motion up to 35 feet in every direction.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What do the LEDs\/lights mean on the camera and alarm\/repeater?<\/span><\/a><\/h4><\/div>
\n

The ring of red LEDs are for night-vision support. The status LED on the camera means the following:<\/p>\n

Green = Disarmed<\/p>\n

Red = Armed<\/p>\n

Flashing Amber = Alarm<\/p>\n

Solid Amber = Offline<\/p>\n

The LED on the alarm\/repeater should be off if it’s setup correctly, a solid Green LED means it’s out of sync from the camera. Remove the line item from device information and factory reset the alarm\/repeater and re-add it.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> What is the video quality of SwamCam?<\/span><\/a><\/h4><\/div>
\n

1080p<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Do I need a static IP from my internet service provider?<\/span><\/a><\/h4><\/div>
No<\/div><\/div><\/div>

<\/i><\/i><\/span> Does the SwamCam work on 2.4ghz or 5ghz WiFi?<\/span><\/a><\/h4><\/div>
\n

The SwamCam Camera Works On Both. The SwamCam Repeater Only Works Off 2.4 So If You Buy The Model With Built In Repeater You Must Set Up the Entire System On 2.4 ghz.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Can I assign a static IP to my SwamCam device?<\/span><\/a><\/h4><\/div>
\n

If your router has the ability to assign static IP addresses, then yes you can.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Can my device run only on my internal WiFi LAN?<\/span><\/a><\/h4><\/div>
\n

No, internet is required.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Does SwamCam monitor my pool if my WiFi goes down?<\/span><\/a><\/h4><\/div>
Yes, as long as it has electric power. The devices use 2 different communication technologies to communicate. If your home WiFi is down, you will not get notifications on your phone, but the keypad and the alarms from both the extender and the camera will continue to work.<\/div><\/div><\/div>

<\/i><\/i><\/span> Can SwamCam withstand the elements: extreme heat, cold, rain, and snow?<\/span><\/a><\/h4><\/div>
\n

Yes the SwamCam is IP65 rated.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Does SwamCam support WPA2?<\/span><\/a><\/h4><\/div>
Yes, we support WAP2 and web encryption.<\/div><\/div><\/div>

<\/i><\/i><\/span> What if I tested the system and the siren sounds, but I don\u2019t receive push notifications on the App from a detection?<\/span><\/a><\/h4><\/div>
\n
    \n
  1. Check phone settings to make sure notifications are enabled.<\/li>\n
  2. Check settings on the SwamCam App to make sure Quiet hours are not set during the times you want to receive notifications.<\/li>\n
  3. Try logging in and out of App.<\/li>\n<\/ol>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span> Where is the best placement for the extender\/alarm?<\/span><\/a><\/h4><\/div>
    It\u2019s best to keep the extender alarm inside a room in the house closest to the pool (or location you are mounting the camera) and also in between your home router and SwamCam camera.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Does the camera use my WiFi or the extender\u2019s?<\/span><\/a><\/h4><\/div>
    \n

    The camera chooses which is the strongest signal (extender or router) and will automatically switch to the stronger one.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span> Why doesn\u2019t my unit have good signal strength after I plug it in?<\/span><\/a><\/h4><\/div>
    For the first 24 hours after set up, the extender and camera use the AI to configure the most optimal WiFi signal. Check back after 24 hours, if your signal does not improve, modify the placement of the extender (and camera if necessary). If the issue persists, please contact customer support.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    Payment:<\/h4><\/h3><\/div>

    <\/i><\/i><\/span> Will I be charged when I make my order or when my order ships?<\/span><\/a><\/h4><\/div>
    We charge your card upon the confirmation of you order and will endeaver to ship it out as early as we can.<\/div><\/div><\/div>

    <\/i><\/i><\/span> What kind of payment security do you provide?<\/span><\/a><\/h4><\/div>
    We use Stripe for our transaction processing. They employ TLS and secure encryption for all transactions.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Will I receive an invoice after I place an order?<\/span><\/a><\/h4><\/div>
    Yes, after you complete your purchase you will receive confirmation at the email address you provided.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Do you accept payment through PayPal?<\/span><\/a><\/h4><\/div>
    Not at this time, please check back in the future.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Does SwamCam accept returns?<\/span><\/a><\/h4><\/div>
    \n
    \n
    \n

    Yes! We accept returns on products bought directly on our web site within 30 days from receipt. The Items must be in new or like-new condition and repackaged. The buyer is responsible for return shipping and we advise the package be insured, we are not responsible for lost packages that do not have proof of delivery. You should contact customer service to obtain an RMA number prior to sending anything in. No returns will be processed without an RMA.<\/p>\n<\/div>\n

    <\/div>\n
    Tags: return<\/a>, returns<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    Usage:<\/h4><\/h3><\/div>

    <\/i><\/i><\/span> Do I need the App open in order to receive notifications?<\/span><\/a><\/h4><\/div>
    \n

    No, the App can push notification to a device even when not open, however if you log out then you will not receive notifications.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span> Can I access the camera\u2019s Live View if I am on a smartphone without WiFi?<\/span><\/a><\/h4><\/div>
    \n

    WiFi or cellular access is required to access the camera\u2019s Live View feature.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span> Will all users associated with my device be notified when there is a notification?<\/span><\/a><\/h4><\/div>
    Yes<\/div><\/div><\/div>

    <\/i><\/i><\/span> Will my smartphone receive push notification without internet access?<\/span><\/a><\/h4><\/div>
    The smartphone does require internet access whether cellular or WiFi to receive notifications.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Does SwamCam provide a live video feed?<\/span><\/a><\/h4><\/div>
    Yes, SwamCam provides a live HD (1080p) feed with a 170 degree viewing angle.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Can I record and store Live View feeds from the camera?<\/span><\/a><\/h4><\/div>
    You may use your phones internal screen recording application to record videos, however the premium subscription allows you to record and save Live Video direct from the app.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Does the SwamCam need to be attached to the computer during the setup process?<\/span><\/a><\/h4><\/div>
    No, all you need is close proximity to your router and an Android or iOS phone.<\/div><\/div><\/div>

    <\/i><\/i><\/span> Can SwamCam detect a child at night?<\/span><\/a><\/h4><\/div>
    Yes, the camera provides night vision, however depending on the amount of additional sources of light, the detection distance at night will be more limited than at day time.<\/div><\/div><\/div>

    <\/i><\/i><\/span>Does SwamCam only detect children?<\/span><\/a><\/h4><\/div>
    \n

    The SwamCam was designed to detect all human moment, adult or child. We have extensively trained the Artificial Intelligence to detect all types of human movement, whether the crawling of a child or walking of an adult.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    Guarantee:<\/h4><\/h3><\/div>

    <\/i><\/i><\/span> Does SwamCam guarantee to prevent drowning?<\/span><\/a><\/h4><\/div>
    No! there is no product that can guarantee to prevent drownings. We provide a user-friendly system to assist in drowning prevention.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
    <\/span><\/div><\/div><\/div>

    Poolside Peace of Mind!<\/strong><\/p>\n<\/div>

    Our pool safety solutions provide more than just products \u2013 they deliver peace of mind. Embrace
    \nworry-free water moments, knowing that your oasis
    \nis safeguarded by our commitment to pool safety excellence.<\/p>\n<\/div>

    Shop Now<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-336","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ | Pool Safety Questions Answered | SwamCam<\/title>\n<meta name=\"description\" content=\"Explore SwamCam\u2019s FAQ for answers about pool alarms, cameras, and setup. 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